Shipping policy

TERA SKIN | Shipping Policy

Effective Date: October 12, 2026

At Tera Skin, we are committed to ensuring your skincare and wellness products are carefully processed, packaged, and delivered. We work with trusted third-party fulfillment partners, including Supliful, to provide reliable order fulfillment and shipping services.

Please review our shipping policy before placing an order.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on product availability, order volume, and fulfillment requirements.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing time is separate from shipping transit time.

Once an order has entered production or fulfillment, cancellation may no longer be possible.

2. Shipping Rates

Shipping costs are calculated at checkout and paid by the customer.

Rates may vary based on the products ordered, package weight, shipping destination, and available carrier services.

The applicable shipping charge will be displayed before you complete your purchase.

3. Shipping & Delivery Times

Estimated delivery times depend on the shipping method, destination, carrier, and fulfillment location.

Delivery estimates displayed at checkout are estimates rather than guaranteed arrival dates.

Actual delivery times may vary due to carrier delays, weather, holidays, customs processing, or other circumstances beyond our reasonable control.

If a shipment cannot be completed within the applicable promised or legally required timeframe, we will provide any required notice and cancellation or refund options.

4. Multiple Shipments

Tera Skin offers skincare products, dietary supplements, gummies, and wellness bundles that may be fulfilled from different locations.

As a result, items purchased in the same order may arrive in separate packages and on different dates.

Where applicable, separate tracking information will be provided for individual shipments.

5. Order Tracking

Once your order ships, tracking information will be provided when available through your shipping confirmation email or order status page.

Please allow time for tracking updates to appear in the carrier's system.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify your shipping address, apartment or suite number, ZIP code, and contact information before submitting your order.

If a shipment is returned or cannot be delivered due to an incorrect or incomplete address, additional reshipping charges may apply.

Address changes cannot be guaranteed once an order has entered fulfillment.

7. Lost Packages

If your package appears to be lost in transit, please contact Tera Skin Customer Support within 30 days after the estimated delivery date.

Include your order number and any relevant tracking information.

We will review the shipment details and coordinate with our fulfillment partner to determine whether a replacement or refund is appropriate.

Approved claims involving verified fulfillment or shipping errors will be resolved without additional charges to the customer.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your package.

To help us resolve the issue, provide:

Your order number
A brief description of the problem
Clear photographs of the affected product and packaging

Approved replacements are generally shipped within 5 business days, subject to product availability and fulfillment processing.

Please refer to our Return & Refund Policy for additional information.

9. Unclaimed or Refused Deliveries

Orders that are refused, unclaimed, or returned due to customer-related delivery issues may be subject to additional shipping charges.

Refunds or complimentary replacements are not automatically provided for these circumstances, except where required by applicable law.

10. International Shipping & Customs

Where international shipping is available, customers are responsible for applicable import duties, customs taxes, and other charges imposed by the destination country unless otherwise stated at checkout.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

Orders refused by customs because of product restrictions or unpaid import charges may not qualify for refunds or replacements, subject to applicable law.

International shipping availability and restrictions may vary by product and destination.

11. Shipping Delays & Product Availability

Although we work to fulfill orders promptly, occasional delays may occur due to product availability, fulfillment operations, carrier disruptions, or unforeseen circumstances.

If an ordered product becomes unavailable or cannot be shipped within the applicable timeframe, we will contact you regarding available options, including a refund where required.